Pre-Order Information:

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All lead times provided for pre-orders on our website are approximate dates and subject to change. Our container to Australia leaves approximately every 3 months with limited availability. We cannot be held responsible for any delays that are beyond our control. If you wish to cancel your order, please refer to our cancellation policy.

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Delivery Details:

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To consolidate shipping charges, we will hold all items in our warehouse until the last item is back in stock. Everything will then be shipped together. If you prefer separate shipments for stocked items, please contact us, and we can discuss additional delivery costs.

For items that are currently in stock, we typically do not make contact before dispatching them."

Feel free to reach out if you have any further questions! 

 

Shipping and Delivery Details

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At Island Interiors, we ensure that your items are delivered to your door through a combination of courier services and transport and haulage companies. Our priority is to provide you with the best possible price while ensuring the safety of your precious cargo.

Here are some key points about our delivery process:

1. Provider Mix: We collaborate with various providers, including couriers and transport companies, to optimize delivery efficiency.

2. Competitive Pricing: Our prices are based on professional quotes from service providers. Factors such as postcode, size, weight, and distance influence the cost.

3. Courier Services: In certain cases, we offer courier services to a depot near you. This option significantly reduces costs. Feel free to discuss this with us.

4. Contact Us: If you’re outside your capital city metro area or uncertain about shipping costs, please email us at sales@islandinteriors.com. We’ll provide an accurate quote for door-to-door or door-to-depot delivery.

5. Delivery Instructions: Ideally, be available at home during delivery. Alternatively, provide clear instructions on where to safely leave the item at your residence.

 

 

Pre-Order Items

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At Island Interiors, we take pride in our handcrafted rattan and teak products, meticulously made in Indonesia to meet strict quality standards. Additionally, some of our household goods originate from Australia and other locations. Each piece has been thoughtfully selected, reflecting our belief that people will cherish them as much as we do.

For items that are not currently in stock, the estimated delivery time varies between 3 to 4 months from the receipt of your order. Here’s a breakdown of the process:

1. Production and Preparation (7-8 weeks): Our artisans meticulously create your item, ensuring it meets our quality standards.

2. Loading and Sailing (8-10 days): Once ready, the item is loaded and begins its journey by sea to our port.

3. Unloading and Customs Clearance: Upon arrival, the item is unloaded and goes through customs clearance.

Please keep in mind that several factors can influence delivery times:

• Illness Impact: If there are health-related issues (such as COVID) at our worksites, it may affect production timelines.

• Container Availability: Availability of shipping containers can impact the overall process.

• Shipping Delays: Like many industries, we’re experiencing shipping delays due to various reasons.

• Customs Clearance: The time taken for customs clearance can vary.

• Courier Availability: We rely on appropriate couriers for the final leg of delivery.

Please note that the shipping month we provide is our best estimate and not a guaranteed delivery date. Rest assured, our sales team will keep you updated via email throughout the process.